Client management and business/legal assistance
Client management and business/legal assistance
In business, it's all about the clients and partners.
Client Management
Clients & Partners will be the main point of contact for your customers and provide them with solicited and unsolicited information about the services provided by the company in the various fields. Our goal is to optimize customer satisfaction by identifying customer needs and responding accurately and timely.
We monitor ongoing processes and provide effective solutions where necessary in cooperation with the various departments within the organization. We also delegate, monitor and escalate the incoming inquiries and issues of customers appropriately. Our job is to maintain a detailed and well-organized customer administration so you can take over at any time. We continuously improve existing and create new processes to enhance customer service delivery.
With Clients & Partners, you are getting proactive relationship management. You can also opt to outsource the management of the fee arrangements to us. We would then ensure invoices are correctly charged to and paid by the customers and would be responsible for budget management with regards to fixed-fee agreements.
Toward your clients, we will act as an internal associate. By regular interaction with your clients to understand objectives and strategies, we gain the knowledge necessary for providing business-oriented advice and guidance relieving you of this time-consuming yet important task and allowing you to focus on your company's business.
Business and legal assistance
Clients & Partners provide high-quality legal services, including corporate administration and assistance, regulatory compliance, drafting, negotiating and reviewing legal documents. We monitor and report on legal developments and implications on demand and provide ad hoc support on other day-to-day legal matters as and when required.
If you need a partner to expand on the EU market and increase your client portfolio outside the borders of your home country, Clients & Partners have a pool of trustworthy and reliable partners throughout the territory of the European Union and the United Kingdom. We will play an important role as your intermediary and a coordinator between you/your clients and our partners.
Save your internal resources and let us perform legal research, due diligence, or competition law case review. Clients & Partners are the perfect external legal or business manager or associate for one-off, on-demand, or recurring projects and situations when hiring an employee is not a viable option.
Clients & Partners can also act as your business development manager by targeting new clients and growing the business, promoting the company and the product, researching new and diverse sales strategies, or as the office manager by performing various office administrative tasks.
About Anela
Anela Peša is a business-oriented professional with over twelve years of experience as a legal and tax consultant, business and client manager in an international environment, a flexible and independent corporate player with integrity, a can-do attitude, and a positive mindset.
She is an enthusiastic, pragmatic, proactive, and collaborative all-around legal and business associate with thorough legal knowledge and specific experience in corporate law, general legal assistance, and client management.
Anela has graduated from the Faculty of Law at the University of Zagreb and has an LLM degree in International and European Law (EU Competition Law and Regulation) from the University of Amsterdam.
Contact Clients & Partners
e-mail: ap@clientsandpartners.hr
phone: HR +385 95 33 515 42
NL +31 68 14 220 44